In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. Clearly a shipping company mistake. Buyer claims item not received. dycon58. Apr 3, 2020 12:12:44 PM . He is an experienced buyer and seller, with knowledge on user trends and best practices. Clearly a shipping company mistake. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Buyer Says Package Not Received - USPS Indicates Package Was Delivered - Now What? If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item. If this is the case, there may be a note about the package's location posted in the system. By Chris Dawson August 15, 2016 - 8:41 pm. Hello, I sent a package via FedEx to an eBay buyer. I printed the label through PayPal so it was the address they had on file. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. So my question is, what do I do? If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. Posted by u/[deleted] 4 years ago. Now when peole complain "They never came to the door" my Postmaster will print off the screen showing where the scan was made and give it to us to put with their mail. It was a costly stuff if 200 pounds from online store. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. No support available? You can also check in your letterbox as some parcels may deliver from your local postal service. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Community Member 11-09-2017. eBay sellers are discussing the appropriateness of eBay's recommendations to buyers concerning packages that show as delivered but were not received. Items can be returned back to Amazon as undeliverable under the following circumstances. Buyer said package not received, but USPS shows delivered. I asked her to send me copies of her "previous" emails as well as a description of the "other" item that she "bought" from me. But that would be on you to puchase. If you are still unable to locate it, there is an investigation process that you need to follow. I know that it is but natural to assume the worst, but it may not be the case at all. Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. Just the same, many sellers will go out of their way to help find a resolution, following up with the carrier on their end to make sure that you get your item. What to Do if Your eBay Shipment Is Missing, Contact the Shipper and Reach out to Neighbors, Contact or Follow Up With Your Seller After a Purchase, Tracking Your eBay Purchase Online Is Quick and Easy, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, 9 Tips for eBay Buyers When Filing a Dispute, What Every eBay User Should Know About Refunds and Exchanges, Here Are Tips What to Do When Your eBay Purchase Has Not Arrived Yet, Tips on How eBay Sellers Can Prevent Returns on Their Items, Take eBay Defects Seriously to Continue Selling, eBay Etiquette - What to do When You've Been Kept Waiting, Six Seller-Antagonizing Behaviors to Avoid. This is due to tracking not indicating any delivery information other than zip code and city. As you sell more, problem comes more. I sold an item Nov. 18. Here Is a Look at Common eBay Seller Mistakes and How to Fix Them, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, The Benefits and Disadvantages of eBay's Global Shipping Program, The Balance Small Business is part of the. fail. Thank you so much for your responses...especially the link to block this woman! {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. the way that your regular mail delivery … I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. When Should I Ship eBay Items After a Sale? Close. Click “I did not receive item.” This opens a request. the way that your regular mail delivery … A few small items I bought from China (~$120) were shipped via SpeedPAK around a week ago. Ebay has access to things you and I are not privy to. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond. Message 9 of 13 (1,337 Views) Reply. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 yesterday@michellebartley wrote: I also hit a message from Australia post stating my parcel was delivered. In addition to the excellent advice that @simba6 gave you, be sure to put that buyer's user name in your Blocked Buyer List. ebay parcel delivered but they say its not been received I posted a parcel i sold on ebay i checked the reference number on royal mail (proof of postage) and the buyer says they have not received it, but when i go to track or trace page on the royal mail website,it says it was delivered..what can i do with paypal about this problem? I received a message not from the customer themselves, but from Amazon Customer Support. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. If it is not correct then talk to the customer care service. then Go to the purchase page and find the order. USPS has advised that it helps them pinpoint delivery. Report Inappropriate Content. Archived. Tracking says Delivered-- Buyer says did not receive item. Ebay isn't Amazon. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? Or she can just leave you feedback, which of course will be negative. All I know is , I’m no longer going to rush the post office the same day to get my parcels out , nor am I going to pay for tracked delivery as pay pal or eBay don’t update the tracking I have 4 items that have been delivered over a week ago and received positive feedback for . Before contacting them, items GetHuman4616618 may need: Order number, … Buyer said that she doesnt receive parcel but I have proof of delivery from Post office. General Selling Questions. To do this, you'll need to submit an “Item not received” request. HELP Please!! Copyright © 1995-2021 eBay Inc. All Rights Reserved. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. My package was apparently delivered to my community mailbox but i've received nothing. The same thing happened to me with Ebay 6 months ago. I’ve been over and over this with Amazon. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. Hoping you all could provide some advice on this situation. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Options. In any case it's not your problem. Steps to follow when your package shows delivered, but you’ve not received it. 12. Buyer said package not received, but USPS shows delivered. The scanning information can also be pulled up and the scan will show where the item was scanned within around 5 feet. It is used to DPS letters and flats. If sent by USPS, suggest to them that they take the tracking # to the Post Office to have them check the exact location of delivery. I got an email alert from Canada Post on November 6th saying my item had been delivered to my community mailbox but I received nothing in the mailbox on my … The reason is because as soon as you win they will be unable to leave feedback. I got a case right now opened by the buyer claiming she didn't received the item. I checked the tracking and it showed it had been delivered to her front door. sidneyfalco 2017-08-09 18:50:50 UTC #1. If they got tracking, provided you and eBay with tracking, and it is marked as delivered, that's it, case closed. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. It's always smart to leave a papertrail. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Archived. Whether you are sending it or receiving it, your mail is important to you and the U.S. Ebay parcel "Delivered" but not delivered :) - posted in What Do You Think? Your request will then close automatically within 24 hours. If you had, you may never have heard from her again. Help with my eBay issue. By Chris Dawson August 15, 2016 - 8:41 pm. Amazon holds the position that only a signature is proof of delivery. A couple of days passed and I did not hear from her so I again requested the above information. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. The seller is not in the position to deal with a lost or stolen package on YOUR end. Nov 6, 2019 12:05:10 PM. Am I responsible? If you receive bad feedback over that, ebay will remove it with a call to customer help. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. Once that package is marked as delivered, it's out of the seller's hands. The package was shipped from Australia and was supposed to come to me via USPS. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. For example, a wedding cake that was ordered for the day of a wedding. Archived. Missing shipments happen from time to time on eBay. Package tracking shows delivered, buyer did not receive. <<   Why did you poke that beehive? The necklace was sold and delivered over A MONTH ago. Before putting your detective skills to work, review the email correspondence you've received from eBay and PayPal to ensure the address is correct on both sites. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Good luck! The item in question is activated charcoal, bought from blkdiamond. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … Box: Your delivery address is a P.O. A package showing as “delivered” means nothing to them. And then i close it asap. All the seller needs to do is provide the tracking showing delivered. I still don't know where you are marking things as delivered. I got the package. USPS claims that the package was delivered. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). I received a notice that a buyer had not received her purchace. eBay will then review the case and respond within 48 hours. But it will sit on your profile until it ages off. eBay will not rule in your favor. Try to know if someone attempted to deliver your product. 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